ts.com

Call Centre Support

Do customers call to buy tickets from you outside your normal office hours when there is no one available to answer the phone? Would you like us to take the strain for your special events? We can handle all your telephone sales requirements through our call centre services.

Seamless Service

Our professional and highly trained customer service operators are there to handle your phone calls and process sales. Your customers won’t even realise that someone else is providing this service for you as they seamlessly answer calls on your behalf.

ts.com has partnered with a range of call centres. Your telephone operators will be based within your country and we even have a number of local dialects to offer within the UK. We will select the most suitable call centre to meet your individual requirements.

Welcoming & Informative

Our call handling systems will initially greet your customers with a welcome message before connecting them to an operator. Or you can give callers the option to listen to your pre-defined information message, helpful for giving information such as opening times and directions to your venue. At times of exceptionally high demand, your customers will be held briefly in a queue to ensure no call is lost.