Online car park pre-booking sales soar for the Peel Airports Group
The Peel Airports Group owns some of the UK’s fastest-growing regional airports including Liverpool John Lennon, Durham Tees Valley and Robin Hood Doncaster Sheffield. With each of the airports undergoing expansion and welcoming everincreasing numbers of passengers, the Group turned to ticketingsolutions for a reliable online car park pre-booking system capable of handling high volume bookings 24/7.
Full Integration with access control equipment
Now that the ticketingsolutions system is in place, the airports can offer customers a fast and convenient means of pre-booking their car parking online. As the system is fully integrated with the access control equipment at Liverpool John Lennon Airport’s car parks customers need only to insert their credit card into the barrier for their online booking to be immediately recognised. This conveniently eliminates the need to send them a ticket and also reduces queues upon entry and exit from the car park, providing a high level parking service to users.
Customer convenience
The system has been a welcome addition to the airports’ service offering as Vic Brodrick, Commercial Director of Peel Airports Group, explains, “operating within a competitive regional market, and with growing numbers of visitors to all the airports, we are always looking at ways to respond more effectively to our customers’ needs. With the ticketingsolutions system, customers not only have the convenience of their car parking space being reserved for them, they can also be safe in the knowledge that they have pre-paid at a competitive online rate”.
As a result parking pre-sales have risen significantly for the Group. “Since ticketingsolutions was first introduced at Liverpool John Lennon Airport, we have seen a year-on-year 80% increase in presales for the long stay car parks”, adds Vic.
Smooth operations
In line with the growth in air travellers airport parking is in high demand. ticketingsolutions plays a key role in ensuring that operations at all the car parks run smoothly. “The real-time reporting capability within ticketingsolutions allows us to view bookings instantly and control capacity accordingly. What’s more with the integrated system we can manage traffic flow in and out of the car parks far more effectively,” says Vic.
High level customer service
Ongoing investment in the airports’ parking facilities combined with the continued support of ticketingsolutions will help ensure that pre-bookings continue to rise for the Group. As Vic concludes, “the system has been instrumental in attracting new customers to the car parks and enabling us to provide them with a consistently high level of service. Thanks to ticketingsolutions customers can now experience the best possible start and end to their airport journeys”.
Solution : ts Advance | ts Collector
Customer
Peel Airports Group owners of up and coming UK regional airports Liverpool John Lennon, Durham Tees Valley and Robin Hood Doncaster Sheffield.
Challenge
A pre-booking system for airport car parking to cope with the increase in passenger numbers that would also effectively meet the increasing needs of customers.
Solution
An advance parking solution integrated with the access control systems, which offers customers the convenience and speed of credit card entry into the car parks. Giving Peel Airports Group streamlined operations to help them manage variations in traffic flow whilst still offering a high level of customer service.